License Assistance

Support Information

Thank you for visting our support page

We update this page on a regular basis with information that may be useful for you, this is the first place we will announce if there have been disruptions to service or delays within the DVLA. We also have information such as our company details if you require them and a support contact form, so you can get in touch.

We have a dedicated support team that are currently working from home due to the Covid-19 pandemic, as a result, our response times have slowed to around 3-4 hours and our phone lines and live chat are closed until further notice.

Get In Touch

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    DVLALicense Assistance

    It appears your query is for the DVLA directly, you can contact them by visiting the .GOV website here
    Is your query to cancel and refund your application?* Yes I would like a refundNo, something else
    If you would like to cancel your application and process a refund please click here

    Application I have submittedSomething else

    Please enter your query below, alternatively you can email us directly on support@drivinglicenceapplications.online

    Covid-19 Information

    Has the DVLA been impacted by Covid-19?

    The DVLA has been impacted by the Coronavirus (Covid-19), online services such as change of address, lost/defaced licence replacements and licence renewals remain unaffected, although any paper applications (D1/D2 forms) and application completion forms are significantly delayed.

    More information on the disruption Covid-19 has had on the DVLA can be found here

    Will the DVLA extend licence renewal dates?

    There has been a 11 month extension announced on driving licence photocards, this applies to licences expiring between February-December 2020, to see if you are eligible for the extension click here

    Our Information

    Company Address
    Hippo Help Ltd T/a Driving Licence Plus
    Suite 11, Floor 1
    Buisness Central
    Darlington
    Country Durham
    Dl1 1GL

    Unfortunately due to Covid-19 and home working, our phone lines are unavailable until further notice, our support email is available 24/7 with an average response time of 4 hours. support@drivinglicenceplus.com

    Covid-19 Information

    Has the DVLA been impacted by Covid-19?

    The DVLA has been impacted by the Coronavirus (Covid-19), online services such as change of address, lost/defaced licence replacements and licence renewals remain unaffected, although any paper applications (D1/D2 forms) and application completion forms are significantly delayed.

    More information on the disruption Covid-19 has had on the DVLA can be found here

    Will the DVLA extend licence renewal dates?

    There has been a 11 month extension announced on driving licence photocards, this applies to licences expiring between February-December 2020, to see if you are eligible for the extension click here