1. Who Are We
License Assistance provides checking services for UK driving licence applications.
This privacy notice explains how we use any personal data we collect about you when you use our services and this website.
License Assistance to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice and the General Data Protection Regulation (GDPR).
2. Definitions and Interpretation
Definition of terms used under this website privacy notice.
“Account” means collectively the personal information, payment information and credentials used by users to access paid content and/or any communications system on the website
“Content” means any text, images, graphics, audio, video, software, data compilations and any other from of information that appears on, is part of or forms part of the website
“Data” means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
“Service” means collectively any information, services, tools and facilities that License Assistance offers or makes available through the website either now or in the future
“System” means any online communications infrastructure that License Assistance has or will make available through the website now or in the future. This includes, but is not limited to, web-based e-mail, message boards, online chat facilities and e-mail links
“User” / “Users” means that any third party that accesses this website is not employed by License Assistance and acting in the course of their employment
“Website” means the website you are currently upon/using License Assistance and any sub-domain(s) of this website unless excluded by expressing within their own terms and conditions
3. Data We Collect About You
We collect, process and retain personal data about you only when you:
3.2 when you call us by telephone (customers only) and provide us with your personal data to process your request and/or application
3.3 Submit your personal data when purchasing our administrative checking services
Without limitation, the following Data may be collected:
3.5 Date of Birth;
3.7 Job Title;
3.9 Personal Identification Number
3.10 Contact Information, this may include, but is not limited to: e-mail address, landline telephone number and mobile phone number;
3.11 Demographic Information such as post code, preferences and interests;
3.12 Medical Conditions;
3.13 Financial Information such as credit / debit card number(s);
3.14 IP address (automatically collected);
3.15 web browser type and version (automatically collected);
3.16 operating system (automatically collected);
3.17 Cookie information;
3.18 Unless a person voluntarily submits personal data to us (for example, by sending us an e-mail or completing the contact form), we cannot personally identify an individual.
4. Our Legal Grounds for Processing Your Data
We may rely on one or more of the following legal grounds to process your personal data:
4.2 Contract: Article 6(1)(b) of the GDPR, which relates to the processing necessary to perform a contract or to take steps to complete your request, before entering a contract. We will use when you become a customer by paying for our services online.
,4.3 Legal Obligation: Article 6(1)(c) of the GDPR, which is processing necessary for compliance with a legal obligation. For example, a court order may require us to process your personal data for a particular purpose.
4.5 Legitimate Interests: Article 6(1)(f) of the GDPR, which relates to our legitimate interests communicating with you as a prospect or customer to introduce our services, or market similar services that would be of interest and benefit to you.
5. Where We Store Your Personal Data
5.2 Any personal data processed in paper form (e.g. your DVLA application form) are securely filed at our office location in the UK.
6. How Long We Keep Your Personal Data
6.2 We may, however, retain personal data for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes. For a copy of our data retention schedule email our Data Compliance Manager
7. Keeping Your Personal Data Secure and Disclosing Your Information
7.2 We will not share your personal data with any 3rd party organisation for market research, marketing, or commercial purposes without specific consent from you.
7.3 We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
8. Your Data Subject Access Rights
8.1.1 You have the right to ask for a copy of your personal data. This request must be sent in writing to ourselves.
8.1.2 We want to make sure that your personal data is accurate and up to date. Should you believe that any personal data we hold on you is incorrect or incomplete, you can request to see this information, rectified.
8.1.3 You have the right to have your personal data deleted. Though it should be noted this is not an absolute right.
8.1.4 You have the right to demand the restriction of the data processing of your personal data. This may include, but not limited to the use of data for direct marketing purposes.
8.1.5 You have the right to receive your personal data in a structured, commonly used and machine-readable format (e.g. PDF or CSV) and to request the transmittance of your data to another controller;
8.1.6 You have the right to object to the data processing. This is not an absolute right and only applies under certain circumstances;
8.1.7 You have the right to withdraw a given consent at any time to stop a data processing that is based on your consent;
8.1.8 If you wish to complain about how we have handled your personal data, please contact our Data Compliance Manager by email.
9. Third Party Web Sites and Services
9.2 The providers of such services do not have access to certain personal Data provided by this Web Site. Any Data that is used by such parties is used only to the extent that is required by them to perform the services that License Assistance requests from them. Any use for other purposes is strictly prohibited.
9.3 Any Data that is processed by third parties must be done so within the terms of this Policy and in compliance with the GDPR.
9.4 The following key data processing services are used by License Assistance :
License Assistance may employ the services of other parties for with matters that would include, but are not limited to, payment handling, delivery of purchased items, advertising and marketing. The providers of such services do not have access to certain personal Data provided by the of this Web Site. Any Data that is used by such parties is used only to the extent that is required by them to perform the services that License Assistance requests from them. Any use for other purposes is strictly prohibited. Any Data that is processed by third parties must be done so within the terms of this Policy and in compliance with the GDPR.
10. Children’s Privacy
10.2 If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that data from our systems.
11. Changes of Business Ownership and Control
11.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted about this in advance or then after by ourselves
12.2 All Cookies used by License Assistance on this Website are used in compliance with current UK and EU Cookie Law.
12.3 Certain areas and/or features of the Website rely on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block such cookies by changing your internet browser’s settings as detailed. However, in a few cases some of our website features may not function as a result.
12.4 For further information visit www.aboutcookies.org or www.allaboutcookies.org.
13. Other Websites
14. Changes to our Privacy Notice
15. How to Contact Us
15.1 Please contact us if you have any questions about our privacy notice or by filling in a contact us form