Support Information
Thank you for visting our support page
We update this page on a regular basis with information that may be useful for you, this is the first place we will announce if there have been disruptions to service or delays within the DVLA. We also have information such as our company details if you require them and a support contact form, so you can get in touch.
We have a dedicated support team that are currently working from home due to the Covid-19 pandemic, as a result, our response times have slowed to around 3-4 hours and our phone lines and live chat are closed until further notice.
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Covid-19 Information
Has the DVLA been impacted by Covid-19?
The DVLA has been impacted by the Coronavirus (Covid-19), online services such as change of address, lost/defaced licence replacements and licence renewals remain unaffected, although any paper applications (D1/D2 forms) and application completion forms are significantly delayed.
More information on the disruption Covid-19 has had on the DVLA can be found here
Will the DVLA extend licence renewal dates?
There has been a 11 month extension announced on driving licence photocards, this applies to licences expiring between February-December 2020, to see if you are eligible for the extension click here